Data intake and management is one of the most challenging information technology problems facing public service organizations. Our years of research and working side by side with myriad non-profit organizations expose fixable inefficiencies:
- Social workers drowning in paperwork
- Referrals still delivered by fax or phone call
- Intake forms handwritten and entered into electronic systems or kept in file folders
- Complex reporting requirements that monopolize staff time
Clearly, the disconnect between organizations and processes leads to frustration among administrative staff as well as those receiving services. In addition, providing a comprehensive picture of service delivery across the sector is nearly impossible. The non-profit social service landscape is filled with data siloes, disparate systems and platforms that do not communicate. Tracking outcomes and orchestrating resources for all organizations in this current environment is burdensome.
Novus Insight has practical solutions to this coordination problem by establishing a collaborative platform that will allow agencies to simplify the intake and referral processes, ease reporting problems and allow for greater communication and collaboration — ultimately improving the service delivery model. The platform can be used by service providers, program participants and funders and decision makers. Connections can be made between all involved parties, while maintaining privacy and data integrity without labor-intensive processes by using a common, accessible platform.
Using our own custom development framework, the Novus Application Development team has begun principal development on an open source, web-based platform that will serve as a universal clearing house for data intake and referral. We are developing a modular system that can be modified going forward to fit evolving needs so that the Universal Intake Platform (UIP) can potentially support a variety of industry standard data formats such as Efforts to Outcomes (ETO), PowerSchool, Salesforce, Tableau and Power BI.
Privacy and security are critical considerations for an application that will contain personally identifiable information, health records, social security numbers, financial information, and information about their families. The UIP will respect privacy including requiring consent for sharing of data and role-based access. These will be applied to all areas of the application and ensure consistent security and privacy standards are met. The core data architecture will respect HIPAA, FERPA, PCI, CJIS and data will be encrypted at rest and in transit using industry standard encryption.
Development will continue throughout 2018 with a focus on form templating, data importing, reporting and analytics, and security features.
For more information please contact Carl Fazzina | 860-282-4200