Equal Justice Center Intake/Referral Survey

This survey focuses on data processes related to intake and referral within the Philadelphia civil legal aid ecosystem. We understand that organizations define intake/referral differently and adopt their own unique processes. For the purposes of this survey, we are using a broad definition of intake/referral to include direct intake/referral processes as well as legal aid helplines and hotlines. 

For example, we want to capture applicable information from you on: 

• Receiving phone calls/emails/online forms requesting legal aid assistance/information from your organization directly from potential clients 
• Receiving referrals for potential clients from partner organizations 
• Operating a legal assistance information helpline or hotline for community members to request legal assistance