Yes, the system offers robust and flexible integration capabilities. Generally, if your existing systems function well independently, we can typically find ways to integrate them with AltruLink (and with each other), even if they don't have available APIs.

AltruLink should be viewed as a solution that bridges the gap between off-the-shelf software (COTS) and fully custom-developed platforms. It is highly configurable, flexible, and expandable in ways that COTS rarely is. Thanks to this configurability and flexibility, along with the ability to expand functionality through simple coding, the end result closely resembles custom-developed software—at a significantly lower cost.

Yes, AltruLink is a software solution delivered and supported as a service, with consulting available for organizations that need it. Pricing is based on the use case, i.e. program management, and various factors that influence the cost of providing high-quality ongoing support. These factors include the number of users and administrators, usage frequency, an organization’s data literacy level, workflow complexity, and level or 3rd party integration involved. With a few exceptions, pricing starts at $500 per month.

Yes, most of our clients begin with a single use case. This approach allows you to evaluate our service and support to see if they meet your expectations. It also helps us understand your support requirements better, enabling us to propose the best way to move beyond the initial use case.

AltruLink incorporates a best-practice security design overseen by CISSPs on our staff and is used by hundreds of organizations to collect, transmit, and store PHI, PII, financial, and other sensitive data. The security model follows a shared responsibility approach, with security roles and responsibilities managed at four different levels, including the client level. Beyond technical security measures, Novus offers cybersecurity data governance and regulatory framework guidance to clients in the context of system configuration, deployment, and ongoing use.

The system is highly flexible and granular in controlling what each user can and cannot do. Permission levels are managed by creating specific user groups and profiles, allowing user access to be managed down to the field level within forms. Additionally, multi-factor authentication and integration with single sign-on tools and services are standard options.

Yes, workflow automation is a main strength of the system, and it includes integration with scheduling tools like Outlook. Automating tasks and activities associated with a client case is straightforward, and there is no limit to the number of different workflows or steps within a workflow that can be created. Modifying workflows takes a few minutes at most.

Yes, the system design offers significant flexibility to support various types of collaboration on a case file. Anyone with the necessary permissions can access case information. However, their viewing and editing actions can be tightly controlled down to a granular level. All of this is logged and easily auditable. Digital fingerprints for each user's actions are captured.

All case data is stored centrally in a single, searchable database, including notes, documents, contact information, and any other type of data. This centralization enhances data security, integrity, and consistency, while also promoting cost containment and operational efficiency.