Technology is now interwoven into every facet of an organization. Siloed IT approaches, although common, never work. A more connected way of thinking is needed, and improved execution will follow.

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Industry Concentration

EDUCATION

Novus’ founders managed IT for a school district in Connecticut and developed their philosophies about technology use and support through this experience. Several other former school IT Directors are also now at Novus, further reinforcing our commitment to the education sector.

NONPROFITS

We operated as a business unit of a 501(c)(3) for over 10 years and have worked with hundreds of nonprofits. We understand their technology, data, and cyber challenges and the extent to which they can add to or detract from mission-focused activities.

MANUFACTURING

Our ties with the manufacturing industry run deep. This has allowed us to gain insight into how many organizations in the sector have managed to stay healthy despite placing little focus on data and IT. Though, as Manufacturing 4.0 becomes a reality, effectively leveraging data & managing IT will no longer be optional.

GOVERNMENT

We count dozens of municipalities as clients and several councils of government as partners. From regional IT leadership programs, consulting, projects, infrastructure support, and the custom applications we developed that are used by cities and towns on two coasts – we live and breathe local government every day.

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How to protect sensitive data and reduce staff confusion Organizations across the public sector and nonprofits are moving quickly into AI—and that’s not inherently a problem. The problem shows up when we try to “secure [...]

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Remote Support Impersonation Scams Are On the Rise

🚨 Quick workplace security reminder: “remote support” impersonation scams are getting more convincing. They often start with an unexpected call, email, text, or chat message claiming there’s an urgent issue with your laptop, Microsoft 365, [...]

Novus did an exceptional job coming through for us on such a tight schedule. I look forward to working with them again in the future. They’re one of the most capable technology organizations we’ve have had the pleasure of working with. They delivered.

American Printing House for the Blind, Louisville, KY

GRAND SLAM!!!! Ryan and his team are fantastic and I am so happy I decided to move forward on this relationship. Wish I had done it a couple of months ago. Thank you for your guidance and patience in helping me understand and appreciate the intricacies involved in the challenge before all of us. Everything has exceeded my expectations.

Mary Bylone, First Selectman, Colchester, CT

With the incredible support we receive from Kevin & Cam, we are able to give our entire workforce the ability to work offsite. This was no small task and the Novus team really worked hard on our behalf. Thank you all!

Erika Wiecenski, First Selectwoman, Willington, CT

I wanted to let you know how impressed I have been with the Novus team. They continue to meet my expectations, regularly exceeding them. I can’t thank you enough for all the support your team provided in Willington as we transitioned our students and staff to learning from home.

Phil Stevens, Superintendent, Willington Public Schools, CT

Having Novus and their expertise as part of our team has allowed us to consider various technology solutions that we didn’t even know existed.

Barry Simon, MA, President & CEO, Oak Hill, Hartford, CT

Technology strategies that work for you.

Technology often falls short of expectations when problems are inaccurately defined. This introduces risk that can be avoided if proper discovery is done. It’s why we emphasize the importance of this step to minimize risk and produce the most successful outcomes.

Strategic Consulting
Strategic Consulting
Infrastructure

Getting things right at the IT infrastructure level is more critical than ever. A solid, flexible foundation is what allows consistently positive experiences to happen above it. Some of an organization’s most strategic technology decisions are now being down at this level.

Managed Services

Getting things right at the IT infrastructure level is more critical than ever. A solid, flexible foundation is what allows consistently positive experiences to happen above it. Some of an organization’s most strategic technology decisions are now being down at this level.

Application Development

Getting things right at the IT infrastructure level is more critical than ever. A solid, flexible foundation is what allows consistently positive experiences to happen above it. Some of an organization’s most strategic technology decisions are now being down at this level.

Cybersecurity

Getting things right at the IT infrastructure level is more critical than ever. A solid, flexible foundation is what allows consistently positive experiences to happen above it. Some of an organization’s most strategic technology decisions are now being down at this level.

Technology strategies that work for you.

Technology often falls short of expectations when problems are inaccurately defined. This introduces risk that can be avoided if proper discovery is done. It’s why we emphasize the importance of this step to minimize risk and produce the most successful outcomes.

Strategic Consulting
Strategic Consulting
Infrastructure

Getting things right at the IT infrastructure level is more critical than ever. A solid, flexible foundation is what allows consistently positive experiences to happen above it. Some of an organization’s most strategic technology decisions are now being down at this level.

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Managed Services

Technology is advancing so quickly and unpredictably that staying well informed while managing an IT operation is nearly impossible. Something has to give — and strategic planning often does — which makes evaluating the pros and cons of outsourcing more important than ever.

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Application Development

Every organization on earth has data challenges. Some are minor, while others paralyze progress (and efforts to overcome them). Many are more fixable than people think, and the result is operational improvements that often far exceed expectations.

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Cybersecurity

The way to tackle cybersecurity is by understanding how organizations operate and how people do their jobs. The technology piece is important but receives a disproportionate amount of attention. This leaves organizations with a false sense of security, which can lead to big problems.

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TypeTask, Role, or ResponsibilityManagedBlendedHourly
Technology LeadershipTechnology Leadership Rolex
Ticket Management & Support Coordinationx
Maintenance Planningx
Stakeholder Buy In and Feedbackx
Smart & Sustainable Resource Planningx
Technology Planning & Budgetingx
Technology Implementation Managementx
SupportRemote Support & Escalationxx
On Premise Supportxx
Remote Support – Tier III/IVxx
On Premise Support – Tier III/IVxx
Support Trend & Needs Analysisxx
Network Configuration – Tier III/IVxx
Infrastructure Monitoringxx
Endpoint Monitoringxx
Network MonitoringAvailable
Backup Management & Supportxx
Backup Testing and Restoresx
End Point Hardware Refreshx
MaintenanceEndPoint Systems/Users Moves, Adds, & Changesx
EndPoint System Image Development and Managementx
Warranty & Break Fix Managementx
Patching and Updating EndPointsx
Patching and Updating Firmware on Network Infrastructurex
Patching and Updating Servers & Storage Area Networkx
Security & CompliancePolicy Review and Maintenancex
System Documentation Development, Review, and Maintenancex
Disaster Recovery Plan Development, Review, and Maintenancex
Security AssessmentAvailable
Security Operations CenterAvailable
Virtual Chief Information Security OfficerAvailable
ImplementationEndPoint Implementation
Software Implementation
Network and Infrastructure Implementation
Cloud Migration Strategyx
Cloud Migration Project
QualityAsset inventory management and software licensing control – basic management.x
Comprehensive Systems Quality Auditx
Remediation of Improper Systems Configurationx
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